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Refund Policy — Kimitly

Last updated: 2026-10-11

1. Overview

Kimitly sells credits that are consumed to generate and edit AI content (images, video, audio, 3D models, and other tools on the platform). This policy explains when a refund is issued and how to request one.

2. Credits Are Non-Refundable, With One Exception

  • Once a credit purchase is completed, credits are non-refundable in cash.
  • The one exception is a technical error on our side or on the side of a third-party provider that prevents your generation request from completing successfully — in that case, the credits deducted for that failed request are automatically refunded to your account balance, not as a cash refund.
  • Credits are not refundable simply because you are unsatisfied with the creative output of a generation that completed successfully, since AI-generated results can vary and are inherently not guaranteed to match expectations.

3. One-Time Purchases

Credits are sold as one-time packs. There are no subscriptions and no automatic renewals, so there is nothing to cancel and you are not charged again unless you buy another pack. The Studio plan is also a single payment, for 30 days of Studio access. Prices are shown in EGP at the exchange rate of the purchase day; a later price change, a change in the exchange rate, or the end of a launch offer does not entitle earlier purchases to a refund or a price adjustment.

4. Duplicate or Unauthorized Charges

If you believe you were charged twice for the same purchase, or were charged without your authorization, contact us with your payment reference and we will investigate and issue a cash refund for a confirmed duplicate or unauthorized charge. If you paid by transfer and your credits have not appeared, send us the proof of transfer and we will check it and add the credits once the payment is confirmed.

5. How to Request a Refund

Email us at support@kimitly.com, describing the issue and, where relevant, the request or transaction affected and the email you registered with. We aim to respond within a few business days. Support is by email only; we do not take phone calls.

6. Changes to This Policy

We may update this Refund Policy from time to time. Your continued use of the platform after a change means you accept the updated policy.